Enterprise-grade, from the first conversation.
LUIXER is architected for organizations that can't afford to get this wrong. Here's exactly how the platform is built to protect your data and your customers.
Strict tenant isolation
Every organization's data — AI Employee configurations, conversation history, knowledge base content — is logically separated from every other organization's data. No cross-tenant reads or writes.
Encryption in transit and at rest
All traffic between customers, LUIXER, and AI Employees is encrypted in transit. Stored data is encrypted at rest across the platform's infrastructure.
Role-based access control
Access within an organization's tenant is governed by role-based permissions — not every user or every AI Employee can see or do everything by default.
Human approval gates
Higher-stakes actions can be configured to draft-and-approve rather than send automatically, keeping a human in the loop for anything with financial, legal, or reputational weight.
Full audit logging
Every AI Employee action, every human approval, and every tool call is logged — a record you can review, not a black box you have to trust blindly.
You own your data
Customer data — including AI Employee conversation history, workflow configurations, and knowledge base content — belongs to the organization that generated it, not to LUIXER.
Subprocessors, disclosed
We share information only with subprocessors who help operate the Services (cloud infrastructure, telephony, messaging, AI inference), each bound by confidentiality and data protection obligations. A current list is available on request.
Retention controls
Organizations control retention settings for their own tenant data within platform configuration options and applicable law — data isn't kept longer than it needs to be.
UAE PDPL and GDPR readiness
LUIXER is headquartered in the UAE and built with the UAE Personal Data Protection Law (PDPL) in mind, alongside readiness for frameworks like the EU GDPR where they apply to customers or their end users.
Private cloud and on-prem options
Enterprise and Government deployments can run on dedicated infrastructure, private cloud, or on-premise — including the optional LUIXER Edge Appliance for organizations that require it.
Security roadmap
ISO 27001 and SOC 2 readiness is in progress. LUIXER does not currently hold either certification — we're building toward them and will update this page the moment either is achieved, not before.
Questions about a specific control, a security questionnaire, or a subprocessor list? Contact us directly.