AI Support Agent
Support that answers now, and knows when to stop.
Routine requests resolved from your own knowledge rather than a generic guess — and anything needing judgement handed to a person with the conversation attached. The failure mode of most support AI is confidence; this one says when it does not know.
This work is handled by the AI Receptionist — it is a job an AI Employee does, not a separate role you choose.
Voice
- Answers support calls immediately, no queue wait
- Resolves routine requests from your own knowledge base
- Transfers to a person with the full conversation attached, so nobody starts again
- Handles support requests on the channel customers already use
- Tracks case history so customers never repeat themselves
- Escalates flagged issues (complaints, refunds) to a human immediately
- Triages inbound support email and resolves what it safely can
- Routes anything ambiguous or sensitive to the right human queue
Web Chat
- Answers from your actual documentation, not generic guesses
- Says when it doesn't know something rather than improvising
- Hands off to a live agent without losing conversation context
Commonly used in
See it configured for your organization.
Tell us what you need handled — we'll show you what this AI Employee looks like running on your own channels.