AI Support Agent
An AI support agent that knows when to hand off.
Resolves routine requests instantly across voice, WhatsApp, email, and web chat, grounded in your own knowledge base — and escalates to a human the second a case needs judgment.
Voice
- Answers support calls immediately, no queue wait
- Resolves routine requests from your own knowledge base
- Transfers to a human agent with full context the moment it's needed
- Handles support requests on the channel customers already use
- Tracks case history so customers never repeat themselves
- Escalates flagged issues (complaints, refunds) to a human immediately
- Triages inbound support email and resolves what it safely can
- Routes anything ambiguous or sensitive to the right human queue
Web Chat
- Answers from your actual documentation, not generic guesses
- Says when it doesn't know something rather than improvising
- Hands off to a live agent without losing conversation context
See it configured for your organization.
Tell us what you need handled — we'll show you what this AI Employee looks like running on your own channels.