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LUIXER vs a virtual assistant
A virtual assistant helps a person. An AI Employee is designed to do a job for the whole business.
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What is the difference between an AI Employee and a virtual assistant?
A virtual assistant is either a remote person you hire by the hour or an AI app that helps one person with their own tasks. A LUIXER AI Employee is designed to hold one customer-facing job for your business, like reception or follow-up, with your knowledge, your rules and a person in charge. Many businesses use both.
Status of what this page describes
- AI Employees Launching soon
- Your people, in the same place Launching soon
- One customer timeline Launching soon
- Approvals Launching soon
- A record of every action Launching soon
- AI Personal Assistant Coming soon
Side by side
| A virtual assistant | A LUIXER AI Employee | |
|---|---|---|
| Who it works for | One person, or a small team | Your business and its customers |
| When it works | Their working hours, or when you open the app | When customers call or message, including after hours (Answer calls: Launching soon; WhatsApp: Coming soon) |
| Customer history | In their notes or their inbox | One history for each customer (One customer timeline: Launching soon) |
| Rules and oversight | Agreed by email or chat | Allowed, Ask first, Not allowed, with a record of every action (Approvals: Launching soon; A record of every action: Launching soon) |
| Judgment calls | A person thinks them through | Passes them to a person |
Which one to choose
Choose a virtual assistant if…
- You need help with your own calendar, inbox and errands.
- You need judgment, research or creative work.
Choose a LUIXER AI Employee if…
- Customers keep calling and messaging.
- You want every enquiry answered and followed up.
- You want a record of what was said and done.
To be fair: A good human assistant handles judgment and one-off tasks better than any AI. LUIXER's own AI Personal Assistant, for one busy person, is coming soon.
Read more: AI Employee vs Virtual Assistant: Which One Does Your Business Need?
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