AI Employee · Front office
Aisha, AI Customer Support
عائشة
Helps answer customer questions across supported channels.
Launching soon
Aisha
عائشةAI Customer Support
Email · Web chat · Voice
The job
What Aisha does
- Answers common questions from your knowledge
- Replies to WhatsApp, email, chat and social messages
- Logs complaints and keeps the customer updated
- Collects feedback after each conversation
- Channels
- WhatsApp coming soon · Email · Web chat · Social coming soon · Voice
- Languages
- English · Arabic coming soon
- Knowledge
- Its own knowledge base for the role, plus your company's shared knowledge.
- Hands over to your team
- Escalates to the right team member with the full history.
- Asks your approval for
- Refunds, credits and exceptions.
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Questions
Questions about Aisha
Straight answers from the role description. Where an answer depends on a LUIXER feature, it shows that feature's status.
Is Aisha a real person?
No. Aisha is an AI Employee: software, not a person. The portrait is generated and does not show a real person, and everywhere it appears it is labeled AI Employee.
What does Aisha do?
Helps answer customer questions across supported channels. Day to day: answers common questions from your knowledge; replies to WhatsApp, email, chat and social messages; logs complaints and keeps the customer updated; collects feedback after each conversation. (AI Employees: Launching soon)
When does Aisha hand over to a person?
Escalates to the right team member with the full history. (AI Employees: Launching soon)
What does Aisha need your approval for?
Refunds, credits and exceptions. (AI Employees: Launching soon; Approvals: Launching soon)
Which channels and languages does Aisha use?
WhatsApp (coming soon), Email, Web chat, Social (coming soon) and Voice. Languages: English and Arabic (coming soon). (AI Employees: Launching soon)
What does Aisha know about my business?
Aisha has its own knowledge base for the role, plus your company's shared knowledge. (AI Employees: Launching soon; Business knowledge: Launching soon)
When can I hire Aisha?
Aisha is part of the front office: launching soon. Tell us about your business and our team sets up your first AI Employee with you.